PRIVACY AND PERSONAL DATA PROCESSING POLICY
Last updated: 20/08/2026
At Escapetopadelaise S.A.S. (NIT: 902067303), we are committed to the protection and responsible processing of the personal data of our clients, travelers, visitors, and website users.
This Privacy Policy explains what information we may collect, how we use it, and the rights individuals have regarding their personal data.
1. Data Controller
Responsible: Escapetopadelaise S.A.S.
Email info@escapetopadelaise.com
Website: escapetopadelaise.com
The processing of personal data will be carried out in accordance with applicable Colombian legislation regarding personal data protection, including Law 1581 of 2012 and its implementing regulations.
2. Information we may collect
Depending on your interaction with us, we may collect:
•    First and last name.
•    Email
•    Phone number or WhatsApp.
•    Expected arrival and departure dates.
•    Number of travelers.
•    Information related to the reservation or inquiry.
•    Preferences needed to organize the experience.
•    Information provided voluntarily during a conversation with our team.
•    Basic technical information related to browsing our website, where applicable.
We do not request personal information that is not necessary to handle an inquiry, arrange a reservation, provide our services, or comply with legal obligations.
3. What do we use your data for?
Personal data may be used to:
•    Respond to inquiries regarding information and availability.
•    Prepare and manage reservations.
•    Organize the booked experiences.
•    Coordinate accommodation, padel, visits, meals, and other included services.
•    Communicate with you before, during, and after the experience when necessary.
•    Process payments and manage administrative aspects of the reservation.
•    Send information related to your request or reservation.
•    Atender preguntas, reclamaciones o solicitudes.
•    Cumplir obligaciones legales, contables y administrativas.
•    Mejorar la experiencia de navegación y funcionamiento del sitio web.
•    Conduct statistical and site performance analyses when appropriate and in accordance with applicable legislation.
4. Communications via WhatsApp and email
When a person voluntarily provides us with their phone number, email address, or other contact details, we may use them to respond to their request and manage the requested experience.
Communications directly related to a reservation or inquiry may be necessary to properly provide the service.
In the case of commercial or promotional communications requiring authorization, we will request the corresponding consent.
5. Sharing information with third parties
To organize an experience, it may be necessary to share certain data with providers or partners directly involved in delivering the contracted service.
For example, when necessary for a reservation, we may provide relevant information to:
•    Accommodations.
•    Sports clubs or facilities.
•    Activity providers.
•    Contracted transport operators.
•    Food suppliers.
•    Payment platforms.
•    Technology providers necessary to operate our website and our communications.
Only the information necessary for the corresponding purpose will be shared.
6. Payments
Payments may be made via the payment platforms enabled by Escapetopadelaise SAS.
Escapetopadelaise does not intend to directly store complete bank card details. Payment data is processed by the relevant payment service providers in accordance with their own privacy and security policies.
7. Cookies and similar technologies
Our website may use cookies and similar technologies to ensure the proper functioning of the site, improve the user experience, gather statistics, and, where applicable, analyze the performance of our communications or campaigns.
When certain cookies require consent, it will be requested through the appropriate mechanisms.
8. Security
We implement reasonable technical and organizational measures designed to protect personal data against loss, unauthorized access, modification, disclosure, or misuse.
However, no electronic transmission or storage system can guarantee absolute security.
9. Rights of data subjects
In accordance with applicable Colombian legislation, personal data subjects may, among other rights:
•    Know the personal data we hold about them.
•    Request the updating or rectification of incorrect information.
•    Request information regarding the use of your data.
•    Request the deletion of your data when applicable.
•    Revoke authorization for certain processing activities where legally possible.
•    Submit inquiries or complaints regarding the processing of your data.
These rights shall be exercised in accordance with the conditions and exceptions established by applicable legislation.
10. How can you exercise your rights?
To make an inquiry, request, or complaint regarding your personal data, you can write to:
info@escapetopadelaise.com
In the application, we recommend indicating:
•    Full name.
•    Contact method.
•    Clear description of the request.
•    Information necessary to identify the data or the corresponding relationship.
We will respond to requests in accordance with the terms established by applicable legislation.
11. Retention of information
We will retain personal data for the time necessary to fulfill the purposes described in this policy, address obligations arising from a reservation or contractual relationship, and comply with applicable legal, accounting, and administrative obligations.
When the data are no longer necessary and there is no legal obligation requiring their retention, appropriate measures will be taken for their deletion or anonymization, as applicable.
12. Data of minors
Our services are primarily aimed at adults.
We do not seek to deliberately collect personal data from minors without the authorizations and conditions required by applicable law.
13. Updates to this policy
Escapetopadelaise S.A.S. may update this Privacy Policy when necessary to reflect legal, technological, or operational changes, or changes to our services.