{"id":936,"date":"2026-08-20T21:33:59","date_gmt":"2026-08-20T21:33:59","guid":{"rendered":"https:\/\/escapetopadelaise.com\/?page_id=936"},"modified":"2026-08-20T21:35:27","modified_gmt":"2026-08-20T21:35:27","slug":"politica-de-privacidad","status":"publish","type":"page","link":"https:\/\/escapetopadelaise.com\/en\/politica-de-privacidad\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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PRIVACY AND PERSONAL DATA PROCESSING POLICY
Last updated: 20\/08\/2026
At Escapetopadelaise S.A.S. (NIT: 902067303), we are committed to the protection and responsible processing of the personal data of our clients, travelers, visitors, and website users.
This Privacy Policy explains what information we may collect, how we use it, and the rights individuals have regarding their personal data.
1. Data Controller
Responsible: Escapetopadelaise S.A.S.
Email\u00a0info@escapetopadelaise.com<\/a>
Website:\u00a0escapetopadelaise.com<\/a>
The processing of personal data will be carried out in accordance with applicable Colombian legislation regarding personal data protection, including Law 1581 of 2012 and its implementing regulations.
2. Information we may collect
Depending on your interaction with us, we may collect:
\u2022\u00a0\u00a0\u00a0\u00a0First and last name.
\u2022\u00a0\u00a0\u00a0\u00a0Email
\u2022\u00a0\u00a0\u00a0\u00a0Phone number or WhatsApp.
\u2022\u00a0\u00a0\u00a0\u00a0Expected arrival and departure dates.
\u2022\u00a0\u00a0\u00a0\u00a0Number of travelers.
\u2022\u00a0\u00a0\u00a0\u00a0Information related to the reservation or inquiry.
\u2022\u00a0\u00a0\u00a0\u00a0Preferences needed to organize the experience.
\u2022\u00a0\u00a0\u00a0\u00a0Information provided voluntarily during a conversation with our team.
\u2022\u00a0\u00a0\u00a0\u00a0Basic technical information related to browsing our website, where applicable.
We do not request personal information that is not necessary to handle an inquiry, arrange a reservation, provide our services, or comply with legal obligations.
3. What do we use your data for?
Personal data may be used to:
\u2022\u00a0\u00a0\u00a0\u00a0Respond to inquiries regarding information and availability.
\u2022\u00a0\u00a0\u00a0\u00a0Prepare and manage reservations.
\u2022\u00a0\u00a0\u00a0\u00a0Organize the booked experiences.
\u2022\u00a0\u00a0\u00a0\u00a0Coordinate accommodation, padel, visits, meals, and other included services.
\u2022\u00a0\u00a0\u00a0\u00a0Communicate with you before, during, and after the experience when necessary.
\u2022\u00a0\u00a0\u00a0\u00a0Process payments and manage administrative aspects of the reservation.
\u2022\u00a0\u00a0\u00a0\u00a0Send information related to your request or reservation.
\u2022\u00a0\u00a0\u00a0\u00a0Atender preguntas, reclamaciones o solicitudes.
\u2022\u00a0\u00a0\u00a0\u00a0Cumplir obligaciones legales, contables y administrativas.
\u2022\u00a0\u00a0\u00a0\u00a0Mejorar la experiencia de navegaci\u00f3n y funcionamiento del sitio web.
\u2022\u00a0\u00a0\u00a0\u00a0Conduct statistical and site performance analyses when appropriate and in accordance with applicable legislation.
4. Communications via WhatsApp and email
When a person voluntarily provides us with their phone number, email address, or other contact details, we may use them to respond to their request and manage the requested experience.
Communications directly related to a reservation or inquiry may be necessary to properly provide the service.
In the case of commercial or promotional communications requiring authorization, we will request the corresponding consent.
5. Sharing information with third parties
To organize an experience, it may be necessary to share certain data with providers or partners directly involved in delivering the contracted service.
For example, when necessary for a reservation, we may provide relevant information to:
\u2022\u00a0\u00a0\u00a0\u00a0Accommodations.
\u2022\u00a0\u00a0\u00a0\u00a0Sports clubs or facilities.
\u2022\u00a0\u00a0\u00a0\u00a0Activity providers.
\u2022\u00a0\u00a0\u00a0\u00a0Contracted transport operators.
\u2022\u00a0\u00a0\u00a0\u00a0Food suppliers.
\u2022\u00a0\u00a0\u00a0\u00a0Payment platforms.
\u2022\u00a0\u00a0\u00a0\u00a0Technology providers necessary to operate our website and our communications.
Only the information necessary for the corresponding purpose will be shared.
6. Payments
Payments may be made via the payment platforms enabled by Escapetopadelaise SAS.
Escapetopadelaise does not intend to directly store complete bank card details. Payment data is processed by the relevant payment service providers in accordance with their own privacy and security policies.
7. Cookies and similar technologies
Our website may use cookies and similar technologies to ensure the proper functioning of the site, improve the user experience, gather statistics, and, where applicable, analyze the performance of our communications or campaigns.
When certain cookies require consent, it will be requested through the appropriate mechanisms.
8. Security
We implement reasonable technical and organizational measures designed to protect personal data against loss, unauthorized access, modification, disclosure, or misuse.
However, no electronic transmission or storage system can guarantee absolute security.
9. Rights of data subjects
In accordance with applicable Colombian legislation, personal data subjects may, among other rights:
\u2022\u00a0\u00a0\u00a0\u00a0Know the personal data we hold about them.
\u2022\u00a0\u00a0\u00a0\u00a0Request the updating or rectification of incorrect information.
\u2022\u00a0\u00a0\u00a0\u00a0Request information regarding the use of your data.
\u2022\u00a0\u00a0\u00a0\u00a0Request the deletion of your data when applicable.
\u2022\u00a0\u00a0\u00a0\u00a0Revoke authorization for certain processing activities where legally possible.
\u2022\u00a0\u00a0\u00a0\u00a0Submit inquiries or complaints regarding the processing of your data.
These rights shall be exercised in accordance with the conditions and exceptions established by applicable legislation.
10. How can you exercise your rights?
To make an inquiry, request, or complaint regarding your personal data, you can write to:
info@escapetopadelaise.com<\/a>
In the application, we recommend indicating:
\u2022\u00a0\u00a0\u00a0\u00a0Full name.
\u2022\u00a0\u00a0\u00a0\u00a0Contact method.
\u2022\u00a0\u00a0\u00a0\u00a0Clear description of the request.
\u2022\u00a0\u00a0\u00a0\u00a0Information necessary to identify the data or the corresponding relationship.
We will respond to requests in accordance with the terms established by applicable legislation.
11. Retention of information
We will retain personal data for the time necessary to fulfill the purposes described in this policy, address obligations arising from a reservation or contractual relationship, and comply with applicable legal, accounting, and administrative obligations.
When the data are no longer necessary and there is no legal obligation requiring their retention, appropriate measures will be taken for their deletion or anonymization, as applicable.
12. Data of minors
Our services are primarily aimed at adults.
We do not seek to deliberately collect personal data from minors without the authorizations and conditions required by applicable law.
13. Updates to this policy
Escapetopadelaise S.A.S. may update this Privacy Policy when necessary to reflect legal, technological, or operational changes, or changes to our services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Pol\u00edtica de privacidad POL\u00cdTICA DE PRIVACIDAD Y TRATAMIENTO DE DATOS PERSONALES\u00daltima actualizaci\u00f3n: 20\/08\/2026En Escapetopadelaise S.A.S.\u00a0 NIT : 902067303 , nos comprometemos con la protecci\u00f3n y el tratamiento responsable de los datos personales de nuestros clientes, viajeros, visitantes y usuarios de nuestro sitio web.Esta Pol\u00edtica de Privacidad explica qu\u00e9 informaci\u00f3n podemos recopilar, para qu\u00e9 la utilizamos […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-936","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/escapetopadelaise.com\/en\/wp-json\/wp\/v2\/pages\/936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/escapetopadelaise.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/escapetopadelaise.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/escapetopadelaise.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/escapetopadelaise.com\/en\/wp-json\/wp\/v2\/comments?post=936"}],"version-history":[{"count":4,"href":"https:\/\/escapetopadelaise.com\/en\/wp-json\/wp\/v2\/pages\/936\/revisions"}],"predecessor-version":[{"id":940,"href":"https:\/\/escapetopadelaise.com\/en\/wp-json\/wp\/v2\/pages\/936\/revisions\/940"}],"wp:attachment":[{"href":"https:\/\/escapetopadelaise.com\/en\/wp-json\/wp\/v2\/media?parent=936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}